Intermediate Systems Administrator

Company Overview

PWL Capital Inc. is a premier independent Canadian wealth management firm. Canadian high net worth families entrust PWL to manage their investment portfolios and provide them with comprehensive wealth management advice. PWL Capital Inc., with more than 90 employees, is a Broker Dealer and IIROC (Investment Industry Regulatory Organization of Canada) member firm.

About the Opportunity

PWL is searching for an experienced technical Intermediate Systems Administrator to join an engaging and fast paced environment. The successful candidate will support the IT Team on day-to-day disruptions, maintaining data security, mitigating risk, and maintaining the operational efficiency of user devices, client software, and services. This is an opportunity for someone who is passionate about technology to work alongside a small team committed to providing exceptional service to the organization while also using their expertise to facilitate the development and implementation of new technological solutions.

As the technology space continues to transform, the Intermediate Systems Administrator must be deeply curious and responsive to changes in the industry to maintain a safe and secure infrastructure. The candidate must also be a team player, ready to help others, and able to develop positive relationships.

Travel is required as necessary for this role.

Responsibilities & Activities

• Serve as the escalation point for complex or critical technical issues and will provide guidance and assistance in troubleshooting and resolving these issues
• Plan and lead daily status meetings, internal technology projects, product reviews, and application testing
• Applying and maintaining adequate cybersecurity controls for supported technologies
• Develop IT policies and procedures, knowledge base and share practical tips to users and clients
• Contribute to the evolution of technology support tools and processes and promoting the implementation of industry best practices, processes, and policies
• Staying updated with latest technologies, industry trends, and best practices
• Be onsite as needed (Toronto, Ottawa, and Montreal Datacenter)

Qualifications & Skills

• Bachelor’s degree or College diploma in Computer Science, Information Technology, System Administration, or a closely related, or equivalent experience required
• 5+ years of system administration experience
• Background in accounting or finance sector is an asset
• Strong subject matter expertise of helpdesk and IT support best practices to provide clients with technical guidance and assist with highly complex troubleshooting/problem resolution
• Extensive experience installing and supporting desktop and cloud Microsoft Office 365 applications (Outlook, Excel, Word, PowerPoint, Sway, SharePoint, OneNote, Teams)
• Experience in managing and implementing Microsoft Security Solutions is an asset
• Experience with ticket systems (JIRA), remote support tools, and troubleshooting techniques
• Experience with virtualization (Microsoft Hyper-V), networks (LAN and WAN), and patch management
• Experience with testing and basic quality assurance verifications
• Working knowledge of computer components, Windows operating systems, printing and scanning devices
• Knowledge of Dynamics CRM, Telephony, Cybersecurity Framework
• IT certifications in Microsoft or other related certifications are an asset

How to apply

We are a rapidly growing firm with a diverse group of clients – there is never a dull moment. We are thought leaders in the financial services industry, and we have been putting our client interests first for over twenty years. Please apply with your cover letter and CV detailing why you feel you are the right fit for this role.  We will contact you if you are accepted for a candidate interview. Thank you for your interest in this position.