PWL Capital’s Designated Complaints Officer is Jennifer Vachon, Chief Compliance Officer
Clients wishing to lodge a complaint concerning their PWL Capital Advisor or concerning PWL Capital in general may contact Jennifer Vachon, Chief Compliance Officer, via e-mail, regular mail or by telephone at the following addresses / numbers:
514-875.7566 X 294
1-800-875.7566 X 294
Place Alexis Nihon
3400 de Maisonneuve Ouest
Montreal (Quebec) H3Z 3B8
Other options available to you should you not be satisfied with our response
If a response cannot be provided within 90 days PWL will advise you of the delay, the reason for the delay and the expected new response time.
Complainants also have the option of contacting PWL’s Regulator, the Investment Industry Regulatory Organization of Canada (IIROC) directly at any time at 1-877-442-4322 or at their website www.iiroc.ca
Clients are encouraged to review the attached IIROC brochure An Investor’s Guide to Making a Complaint for further details concerning their options and rights with regards to the complaint process.